Legal information
Thank you for visiting Mountain State Quilting. The following policies explain how we operate our website and serve our customers.
Website policies
- Accessibility Statement
- Privacy Policy
- Cookie Policy
Shopping Policies
- Shipping Policy
- Return and Refund Policy
Website Terms
1.Terms and Conditions
Accessibility statement
Effective Date: July 16, 2026
Mountain State Quilting is committed to ensuring digital accessibility for all visitors, including people with disabilities. We strive to provide an inclusive online experience and are continually working to improve the accessibility and usability of our website.
Our Commitment
We aim to make our website accessible to the widest possible audience by following recognized accessibility best practices and continuously improving the user experience. Our goal is to conform, where practical, with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, which are internationally recognized standards for web accessibility. These guidelines support compliance efforts under laws and regulations such as the: Americans with Disabilities Act (ADA) European Accessibility Act (EAA), where applicable Other applicable accessibility laws and regulations
Accessibility Features
We work to provide an accessible experience by: Using clear, consistent navigation throughout the website. Providing sufficient color contrast where practical. Supporting keyboard navigation for core website functionality. Using descriptive headings and page structure. Providing alternative text for meaningful images whenever possible. Designing forms with accessible labels and instructions. Striving to ensure compatibility with current versions of major web browsers and assistive technologies.
Ongoing Improvements
Accessibility is an ongoing effort. We regularly review our website and make improvements as technology, standards, and user needs evolve. While we strive to make every page fully accessible, some content or third-party integrations may not yet achieve the desired level of accessibility. We are committed to addressing identified issues as they are brought to our attention.
Third-Party Content
Our website may include links to or embedded content provided by third parties. While we encourage accessibility from all providers, we cannot guarantee the accessibility of third-party websites, applications, or services.
Need Assistance?
If you experience difficulty accessing any part of our website or need assistance obtaining information, we encourage you to contact us. We will make reasonable efforts to provide the information, service, or assistance you need through an accessible communication method. Mountain State Quilting 15227 Barbour County Highway Philippi, WV 26416 Phone: (304) 931-6876 Website: https://mountainstatequilting.com
Feedback
We welcome your feedback on the accessibility of our website. If you encounter an accessibility barrier, please let us know by providing: The page or feature where you experienced the issue. A description of the problem. The device, browser, or assistive technology you were using (if known). Your feedback helps us continue improving accessibility for all visitors.
Statement Updates
This Accessibility Statement may be updated periodically to reflect improvements to our website, changes in accessibility standards, or updates to applicable laws and regulations.
privacy policy
Effective Date: July 16, 2026
Mountain State Quilting (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, purchasing products, submitting forms, or requesting services.
This Privacy Policy explains what information we collect, how we use it, and how we protect your information when you visit: https://mountainstatequilting.com
Who We Are
Mountain State Quilting 15227 Barbour County Highway Philippi, WV 26416 Phone: (304) 931-6876
Information We Collect
We collect information that you voluntarily provide when you: * Place an online order * Request a quilting quote * Submit a longarm quilting form * Contact us through our website * Sign up for communications * Request information about products or services This information may include: * Name * Email address * Phone number * Billing and shipping address * Order details * Quilt project information * Machine service information * Messages or questions submitted through website forms
Information Collected Through Website Use
When you visit our website, certain information may automatically be collected, including: * IP address * Browser type * Device information * Pages visited * Time spent on the website * Website interactions * General geographic information based on IP address This information helps us improve website performance, security, and customer experience.
Online Store and WooCommerce
Mountain State Quilting uses **WooCommerce** to operate our online store. When you place an order through our website, WooCommerce collects and stores information necessary to process your purchase, including: * Customer name * Billing and shipping information * Email address * Phone number * Order history * Product purchases * Payment-related information WooCommerce uses this information to: * Process and fulfill orders * Manage customer accounts * Provide order confirmations * Maintain purchase records * Improve customer service Payment information is processed securely through third-party payment providers. Mountain State Quilting does not store complete credit card numbers on our website servers.
Payment Processing Through Square
Mountain State Quilting may use **Square** as a payment processing provider for online and in-store transactions. When you make a payment, Square may collect information necessary to process your transaction, including: * Payment card information * Billing information * Transaction details * Fraud prevention information Your payment information is handled directly by Square according to their privacy and security practices. Mountain State Quilting does not have access to or store your full payment card information.
Website Forms and WPForms
Mountain State Quilting uses **WPForms** to collect information submitted through website forms. Forms may include: * Contact forms * Longarm quilting quote requests * Quilt submission forms * Machine service requests * Customer inquiries Information submitted through WPForms may include: * Name * Email address * Phone number * Project details * Messages or instructions provided by you This information is used only for the purpose of responding to your request, providing requested services, and communicating with you about your order or inquiry.
Google Analytics
Mountain State Quilting uses **Google Analytics** to better understand how visitors use our website. Google Analytics may collect information such as: * Pages viewed * Website traffic patterns * Browser and device information * Approximate geographic location * How visitors arrived at our website This information helps us: * Improve website navigation * Understand customer interests * Improve products and services * Enhance the overall website experience Google Analytics uses cookies and similar technologies to collect this information. You may adjust your browser settings to limit cookie usage.
Cookies
Our website uses cookies and similar technologies to: * Keep website features functioning properly * Remember preferences * Support online shopping functionality * Analyze website traffic * Improve user experience Cookies do not give us access to your computer or personal files. You may disable cookies through your browser settings; however, some website features, including portions of our online store, may not function properly.
How We Use Your Information
Mountain State Quilting uses collected information to: * Process and ship orders * Provide quilting services * Respond to customer questions * Provide estimates and quotes * Schedule services * Send order updates * Improve our website and customer experience * Communicate promotions, events, and updates when you choose to receive them * Prevent fraudulent activity
Email Communications
If you subscribe to receive emails from Mountain State Quilting, we may send: * Store updates * Promotions * Events * Product announcements * Quilting information You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.
Information Sharing
Mountain State Quilting does not sell, rent, or trade your personal information. We may share information only when necessary to: * Complete transactions * Process payments * Ship orders * Provide requested services * Maintain website functionality * Comply with legal requirements
Third-Party Services Our website uses third-party services that help us operate our business, including: * WooCommerce for online shopping functionality * Square for payment processing * WPForms for customer-submitted forms * Google Analytics for website analysis * Shipping and fulfillment providers These providers may process information according to their own privacy policies.
Data Security
We use reasonable administrative and technical safeguards to protect your personal information. While we work to protect your information, no method of online transmission or storage is guaranteed to be completely secure.
Your Privacy Choices
Depending on applicable laws, you may have the right to: * Request access to personal information we have collected * Request correction of inaccurate information * Request deletion of certain information * Opt out of marketing communications To request assistance with your personal information, contact us using the information below.
Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
Links to Other Websites
Our website may contain links to third-party websites, including manufacturers, vendors, and service providers. Mountain State Quilting is not responsible for the privacy practices or content of external websites.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, services, or applicable regulations. The updated policy will be posted on this page with a revised effective date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact: **Mountain State Quilting** 15227 Barbour County Highway Philippi, WV 26416 Phone: (304) 931-6876 Website: https://mountainstatequilting.com
Cookie policy
Effective Date: July 16, 2026
Mountain State Quilting uses cookies and similar technologies to provide a better website experience, improve website functionality, process online orders, and understand how visitors interact with our website. This Cookie Policy explains what cookies are, how we use them, and your choices regarding their use.
About Mountain State Quilting
Mountain State Quilting 15227 Barbour County Highway Philippi, WV 26416 Phone: (304) 931-6876 Website: https://mountainstatequilting.com
What Are Cookies?
Cookies are small text files stored on your computer, tablet, or mobile device when you visit a website. Cookies allow websites to remember information about your visit, such as your preferences, shopping cart contents, and website activity. Cookies help websites function properly and provide a more personalized experience.
How We Use Cookies
Mountain State Quilting uses cookies for several purposes, including: Helping our website operate properly Remembering shopping cart items Processing online purchases Improving website performance Understanding how visitors use our website Enhancing customer experience Providing relevant website content
Types of Cookies We Use
Essential Cookies
These cookies are necessary for basic website functionality. They allow features such as: Shopping cart operation Secure checkout Customer account functions Website navigation These cookies cannot be disabled because they are required for the website to function properly.
WooCommerce Cookies
Mountain State Quilting uses WooCommerce to provide online shopping functionality. WooCommerce uses cookies to support features such as: Remembering items added to your shopping cart Maintaining checkout functionality Processing customer orders Supporting customer accounts These cookies help ensure that your online shopping experience works correctly.
Payment-Related Cookies
Mountain State Quilting uses third-party payment services, including Square, to securely process payments. Payment providers may use cookies or similar technologies to: Process transactions securely Detect and prevent fraudulent activity Maintain payment security Mountain State Quilting does not store complete payment card information.
WPForms Cookies and Form Data
Mountain State Quilting uses WPForms to provide website forms, including: Contact forms Quilt quote requests Longarm quilting submissions Machine service requests Cookies or similar technologies may assist with form functionality, security, and preventing spam submissions. Information submitted through forms is handled according to our Privacy Policy.
Google Analytics Cookies
Mountain State Quilting uses Google Analytics to understand how visitors interact with our website. Google Analytics may use cookies to collect information such as: Pages visited Time spent on the website Browser type Device information Approximate location How visitors found our website This information helps us: Improve website navigation Understand customer interests Improve products and services Enhance the overall website experience Google Analytics information is generally collected in an aggregated manner and does not directly identify individual visitors.
Managing Cookies
You can control or disable cookies through your web browser settings. Most browsers allow you to: View stored cookies Delete cookies Block cookies Receive warnings before cookies are stored Please note that disabling cookies may affect certain website features, including: Shopping cart functionality Checkout processes Customer account features Form submissions
Third-Party Cookies
Some services used on our website may place cookies or similar technologies on your device, including: WooCommerce Square Google Analytics Website hosting and security providers Other trusted website service providers These third parties manage their own cookies according to their individual privacy policies.
Your Privacy Choices
Depending on your location and applicable privacy laws, you may have choices regarding cookies and tracking technologies. You may: Adjust browser settings to manage cookies Opt out of certain analytics tracking where available Contact us with questions regarding your personal information
Changes to This Cookie Policy
Mountain State Quilting may update this Cookie Policy periodically to reflect changes to our website, technology, or applicable privacy requirements. Any updates will be posted on this page with a revised effective date.
Contact Us
If you have questions about this Cookie Policy, please contact: Mountain State Quilting 15227 Barbour County Highway Philippi, WV 26416 Phone: (304) 931-6876 Website: https://mountainstatequilting.com
shipping policy
Effective Date: July 16, 2026
Thank you for choosing Mountain State Quilting. We are committed to providing reliable shipping and careful handling of your quilting supplies, sewing products, and equipment. This Shipping Policy explains our shipping process, delivery expectations, and important information regarding your order.
About Mountain State Quilting
Mountain State Quilting 15227 Barbour County Highway Philippi, WV 26416 Phone: (304) 931-6876 Website: https://mountainstatequilting.com
Order Processing
Orders are processed during our normal business hours: Tuesday–Friday: 10:00 AM–5:00 PM Saturday: 10:00 AM–2:00 PM Sunday & Monday: Closed Orders are typically processed within 1–3 business days after payment confirmation. Orders containing special-order items, sewing machines, furniture, or products requiring additional preparation may require additional processing time. If there is a delay with your order, we will make every effort to contact you with updated information.
Shipping Methods
Mountain State Quilting ships orders using trusted shipping carriers, including: UPS Other available carriers when appropriate Shipping options and costs will be displayed during checkout. Customers may also have the option for local pickup when available.
Shipping Rates
Shipping rates are calculated based on: Package weight Package dimensions Shipping destination Selected shipping method Promotional shipping offers, including free shipping thresholds, may apply during specific sales or promotions. Any applicable shipping promotions will be clearly communicated at checkout.
Fabric and Quilting Supply Orders
Fabric orders are carefully measured, packaged, and shipped to help protect your purchase. Please note: Fabric colors may vary slightly from images due to screen settings and photography. Fabric may have minor dye lot variations. Cut fabric is prepared specifically for your order and may not be returnable. Please review your order carefully before submitting payment.
Sewing Machines and Large Equipment
Sewing machines, embroidery machines, quilting machines, and furniture may require special shipping arrangements. For these items: Processing times may vary. Additional shipping charges may apply. Delivery requirements may differ based on manufacturer and product type. Customers may be contacted before shipment to confirm details. Large equipment purchases may also qualify for local delivery, setup, or in-store pickup depending on availability.
Longarm Quilting Service Shipping
Customers shipping quilts to Mountain State Quilting for longarm quilting services are responsible for: Properly packaging their quilt top, backing fabric, and batting (if applicable). Providing accurate contact and return shipping information. Including any required project instructions. Customers are responsible for shipping costs to Mountain State Quilting. Return shipping charges will be communicated before completion of your project. Mountain State Quilting is not responsible for damage caused by improper packaging or shipping carriers.
Tracking Information
When available, tracking information will be provided after your order has shipped. Customers are responsible for monitoring shipment progress using the provided tracking information.
Delivery Times
Estimated delivery times depend on: Shipping destination Carrier schedules Weather conditions Holidays Unforeseen carrier delays Shipping times provided at checkout are estimates and are not guaranteed delivery dates. Mountain State Quilting is not responsible for delays caused by shipping carriers or circumstances outside our control.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. If an order is returned due to an incorrect address, additional shipping charges may apply before the order can be reshipped.
Damaged or Missing Packages
If your package arrives damaged or appears to be missing: Contact Mountain State Quilting as soon as possible. Provide your order number and details about the issue. Include photographs of damaged packaging or products when applicable. We will work with the customer and shipping carrier to help resolve the issue.
Lost Packages
Once a package has been confirmed delivered by the shipping carrier, Mountain State Quilting is not responsible for theft, loss, or misplacement after delivery. Customers should provide a secure delivery location whenever possible. Local Pickup Customers may choose local pickup when available. Pickup instructions and availability will be provided after the order is completed. Please bring your order confirmation when picking up your purchase.
Questions About Shipping
If you have questions about shipping, please contact us: Mountain State Quilting 15227 Barbour County Highway Philippi, WV 26416 Phone: (304) 931-6876 Website: https://mountainstatequilting.com
return and refund policy
Effective Date: July 16, 2026
Thank you for choosing Mountain State Quilting. We want you to be satisfied with your purchase and are committed to providing quality products and customer service. This Return & Refund Policy explains the requirements and limitations for returning products purchased from Mountain State Quilting.
About Mountain State Quilting
Mountain State Quilting 15227 Barbour County Highway Philippi, WV 26416 Phone: (304) 931-6876 Website: https://mountainstatequilting.com
Return Period
Returns must be requested and completed within 30 days from the date of purchase. To be eligible for a return, items must be: Unopened Unused In original packaging In new, resalable condition Items that show signs of use, damage, alteration, or missing original packaging may not be eligible for return. Non-Returnable Items Due to the nature of certain products, the following items cannot be returned: Sewing machines Longarm quilting machines Gift cards Embroidery floss Cut fabric Special-order items Custom-order products Patterns Books CDs/DVDs Software Digital downloads Patterns, books, digital media, and software cannot be returned due to copyright protection laws.
Fabric and Cut Materials
Fabric and other materials that are cut specifically for your order are considered final sale items and cannot be returned. Please carefully review fabric selections, quantities, and color choices before completing your purchase. Fabric colors may vary slightly due to differences in computer monitors, photography, and lighting conditions.
Sewing Machines and Equipment
Sewing machines, embroidery machines, longarm quilting machines, and related equipment are not eligible for return. All machine purchases are subject to manufacturer warranty terms and Mountain State Quilting service policies. We encourage customers to contact us with questions before purchasing to ensure the product meets their needs.
Special Orders Special-order items, customized products, and items ordered specifically for a customer are considered final sale and cannot be returned.
Return Process
Before returning an eligible item, please contact Mountain State Quilting for return approval. Please provide: Your name Order number or receipt Item(s) being returned Reason for return Items returned without prior approval may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect due to an error by Mountain State Quilting. We recommend using a trackable shipping method for returned items. Mountain State Quilting is not responsible for items lost during return shipping.
Refunds
Once your return is received and inspected, we will notify you regarding approval or denial of your refund. Approved refunds will be issued using the original payment method. Refund processing times may vary depending on your payment provider. Original shipping charges are non-refundable unless the return is due to an error by Mountain State Quilting.
Damaged or Incorrect Orders
If you receive an item that is damaged, defective, or incorrect, please contact Mountain State Quilting as soon as possible. Please provide: Order information Description of the issue Photos of damaged items or packaging when applicable We will work with you to resolve the issue.
Contact Us
If you have questions regarding returns or refunds, please contact: Mountain State Quilting 15227 Barbour County Highway Philippi, WV 26416 Phone: (304) 931-6876 Website: https://mountainstatequilting.com
Terms and conditions
Effective Date: July 16, 2026
Welcome to Mountain State Quilting. By accessing or using our website, purchasing products, submitting forms, or requesting services from us, you agree to the following Terms and Conditions. Please read these terms carefully before using our website or placing an order.
About Mountain State Quilting
Mountain State Quilting 15227 Barbour County Highway Philippi, WV 26416 Phone: (304) 931-6876 Website: https://mountainstatequilting.com
Mountain State Quilting provides quilting supplies, sewing and embroidery machines, longarm quilting services, quilting education, and related products and services.
Website Use
By using our website, you agree to: Provide accurate information when submitting forms or placing orders. Use the website only for lawful purposes. Not attempt to interfere with website operation, security, or functionality. Respect all intellectual property, images, designs, and content displayed on the website. Mountain State Quilting reserves the right to refuse service, cancel orders, or restrict access when necessary to protect our customers, business, or website.
Online Store Terms
Mountain State Quilting uses WooCommerce to provide online shopping services. When placing an order, you agree that: All information provided is accurate and complete. You are authorized to use the selected payment method. Product availability and pricing may change without notice. Orders are subject to acceptance and availability. We reserve the right to correct pricing errors, product descriptions, or website inaccuracies. If an error affects your order, we will contact you before processing the order.
Product Information
We make every effort to provide accurate product descriptions, images, and specifications. However: fabric colors may vary slightly due to screen settings and photography. Quilt fabrics may have dye lot variations. Product packaging may change from manufacturers. Sewing machine features and specifications may be updated by manufacturers. We encourage customers to contact us with questions before purchasing if additional information is needed.
Payments
Payments are processed securely through approved payment providers, including Square and other authorized payment processors. By submitting payment, you authorize Mountain State Quilting and its payment providers to process your transaction. We do not store complete credit card information on our website.
Shipping Policy
Mountain State Quilting ships products using available shipping carriers and methods selected at checkout. Customers are responsible for providing accurate shipping information. We are not responsible for: Delays caused by shipping carriers Incorrect addresses provided by customers Weather-related delays Circumstances outside our control Shipping timelines are estimates and are not guaranteed delivery dates unless specifically stated.
Returns and Exchanges
Due to the nature of quilting products, returns and exchanges may vary by product type. Customers should review our Return Policy for complete details. Certain items may not be eligible for return, including: Cut fabric Special orders Downloadable products Custom-made items Used or opened supplies where applicable Please contact Mountain State Quilting before returning any item.
Longarm Quilting Services
When submitting a quilt for longarm quilting services, customers agree that: Quilt tops should be prepared according to our preparation guidelines. Customer is responsible for providing accurate quilt information. Final results may vary due to differences in fabric, batting, thread, and quilting designs. Quilting fees are based on project details, including size, design complexity, and additional services requested. Mountain State Quilting will handle customer quilts with care; however, quilting involves working with customer-provided materials, and we cannot guarantee against pre-existing fabric flaws, weak seams, shrinkage, or other conditions outside our control. Customers are responsible for reviewing and approving quilting selections, including: Thread color, batting selection, wideback fabric choice, edge-to-edge quilting design, special instructions.
Quilt Storage and Pickup
Customers will be notified when completed quilts or services are ready. Completed quilts should be picked up within a reasonable timeframe. Mountain State Quilting reserves the right to apply storage fees for projects left beyond an extended period after notification.
Sewing Machine Sales and Service
Sewing machines, embroidery machines, and related products are sold according to manufacturer warranties and policies. Mountain State Quilting provides support, education, and service assistance according to the terms available at purchase. Customers should follow manufacturer recommendations for machine care and maintenance.
Classes and Events
Registration for classes, workshops, and events may require payment in advance. Class fees, cancellation policies, and supply requirements will be provided at registration. Mountain State Quilting reserves the right to modify schedules, instructors, or class details when necessary. Intellectual Property All website content, including: Logos Images Written content Graphics Designs Marketing materials is the property of Mountain State Quilting or its respective owners. Content may not be copied, reproduced, or used without permission.
Customer Submitted Content
By submitting photos, reviews, testimonials, or other content, you grant Mountain State Quilting permission to use that content for marketing purposes unless otherwise requested. We will respect customer privacy and will not share personal information without permission.
Third-Party Links
Our website may include links to manufacturers, vendors, payment providers, and other third-party websites. Mountain State Quilting is not responsible for the content, policies, or practices of third-party websites.
Limitation of Liability
Mountain State Quilting makes reasonable efforts to provide accurate information and quality products and services. To the fullest extent permitted by law, Mountain State Quilting is not responsible for indirect, incidental, or consequential damages resulting from website use, product use, or service delays.
Changes to These Terms
We may update these Terms and Conditions periodically. Changes will be posted on this page with an updated effective date.
Contact Information
Questions regarding these Terms and Conditions may be directed to: Mountain State Quilting 15227 Barbour County Highway Philippi, WV 26416 Phone: (304) 931-6876 Website: